Refund policy

Effective Date: July 1, 2026

At Pet Papaws, we want you to be completely satisfied with your purchase. If you wish to return an item, you have 14 days from the date of delivery to initiate the return process.

Refund Process

Upon receiving your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, we will issue a refund for 47% of the paid price. This refund amount deducts the original shipping cost and other fulfillment services.

Eligibility for Returns

To be eligible for a return and refund, the following criteria must be met:

• The item must be unused and in the same condition as received.

• It must be in its original packaging.

• You must include a proof of purchase or your order number.

How to Initiate a Return

To start the return process, please contact our customer support team at saritahir@icloud.com with your order details. We will guide you through the next steps to complete your return.

Return Shipping

Customers are responsible for the shipping costs associated with returning the item. We highly recommend using a trackable shipping service to ensure the safe and guaranteed return of your product.

Refund Timeline

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and automatically applied to your original payment method within a standard window of days, depending on your card issuer's policies.

Contact Us

If you have any questions or need further assistance regarding our Return and Refund Policy, please reach out to us at:

• Email: saritahir@icloud.com

Thank you for shopping at Pet Papaws. Your satisfaction is our priority, and we strive to make the return and refund process as smooth as possible for our valued customers.